GENERAL TERMS AND CONDITIONS

Of primasanitas.com online store

PRIMA SANITAS OOD, Unique ID Code 207086153

Approved on 3 June 2024

I. SUBJECT

Article 1. These General Terms and Conditions, hereinafter referred to as (GTC), are intended to arrange for the relations between PRIMA SANITAS OOD, Unique ID Code 207086153, having its registered office and place of business at 134 Konstantin Fotinov St., Poduyane Area, Sofia, ZIP 1517, hereinafter referred to as “PROVIDER”, and the customers, individuals and legal entities, hereinafter referred to as “USERS”, on primasanitas.com e-commerce platform, hereinafter referred to as “PLATFORM”, regarding the entry into agreements of sale and purchase of products offered through the Platform, where the Provider shall sell and deliver and the Buyer shall accept and pay for the products ordered by them and delivered to them.

II. PROVIDER DATA

Article 2. Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:

1. Provider’s name: PRIMA SANITAS OOD, Unique ID Code 207086153.

Registration under the Value Added Tax Act No. BG207086153.

2. Registered office and place of business and address for lodging complaints by Users: 134 Konstantin Fotinov St., Poduyane Area, Sofia, ZIP 1517, e-mail: order@primasanitas.com, Phone: 0876 60 60 88.

3. Supervisory authorities:

o Commission for Personal Data Protection

Address: 2 Prof. Tsvetan Lazarov Bul., Sofia

Phone: (02) 940 20 46

Fax: (02) 940 36 40

E-mail: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

o Commission for Consumer Protection

Address: 1 Vrabcha St., Fl. 3, 4 and 5, Sofia

Phone: 02 / 933 05 65

Fax: 02 / 988 42 18

Hotline: 0700 111 22

E-mail: info@kzp.bg

Website: www.kzp.bg

III. GENERAL INFORMATION ABOUT THE PRODUCTS

Article 3. The Provider shall provide its customers with products related to healthy diet.

Article 4. The Provider shall carry out distance selling of dietary supplements to individuals and legal entities in accordance with the Consumer Protection Act.

Article 5. The Provider shall comply with the provisions of the Regulation on Dietary Supplements approved by Council of Ministers Decree No. 434 of 10 Dec. 2021, effective since 30 Dec. 2021.

Article 6. The Provider shall not offer pharmaceuticals and pharmaceutical products to its customers.

Article 7. No products offered by the Provider are intended to prevent, cure or treat medical diseases and conditions.

Article 8. The Provider shall not offer or make deliveries to persons having a consumer’s status under the Consumer Protection Act for the following categories of products:

1. Drugs and homeopathic products;

2. Other products presented with a therapeutic effect.

Article 9. The Provider shall comply with all requirements set forth in the Bulgarian laws regarding labeling, advertising and selling of dietary supplements.

Article 10. The Provider shall provide the User, prior to acquisition of the products, with appropriate information allowing them to make their choice, which includes:

1. All characteristics of the products that the User should be aware of, including ingredients, packaging, as well as instructions for use, components and maintenance;

2. Price, quantity, method of payment and other contractual terms;

3. Availability of the products;

4. Hazards associated with the normal use, handling or maintenance of the products;

5. Conditions of use of the products; the effect they have on other products in the event of possible joint use or handling;

6. Shelf life.

IV. LIABILITY FOR IMPROPER USE OF THE PRODUCTS

Article 11. All products offered on primasanitas.com Platform are not pharmaceuticals and should in no way be used as such. The Provider shall in no way be liable for the use of the products as pharmaceuticals.

Article 12. The Provider shall not be liable for any economic or non-economic damages expressed in lost profits or suffered damages resulting from the use of the products offered on the Platform. Before use you are required to consult a doctor or specialist regarding the manner of taking the products.

Article 13. Pregnant women, lactating mothers and persons under 18 years old are required to consult a doctor or specialist before using the products offered. The Provider shall not be liable for any economic or non-economic damages expressed in lost profits or suffered damages resulting from the use of the products offered on the Platform.

Article 14. If you are taking drugs or suffering from a disease you are required to consult a doctor or specialist before taking the products offered. The Provider shall not be liable for any economic or non-economic damages expressed in lost profits or suffered damages resulting from the use of the products offered on the Platform.

Article 15. The information on primasanitas.com online Platform has an informative nature and should in no way influence the choice and manner of taking the products. Use the information at your own responsibility only.

V. GENERAL INFORMATION REGARDING THE SALE AND DELIVERY OF THE PRODUCTS

Article 16. The Provider shall sell and arrange the delivery of the products (“Products”) in accordance with an Order placed by the User through the Provider’s interface accessible on its website at primasanitas.com (the Platform). The Provider shall not complete Orders placed in any other way.

Article 17. The terms of delivery of the Products shall be as follows:

1. The Products shall be delivered by a courier company to the address specified by the User. The risk of loss, damage or destruction of the products shall pass to the User from the time of their handover to the courier company.

2. The transport costs shall be at the expense of the Buyer. Delivery shall be free of charge for the Buyer if the price of the products exceeds BGN 100.

3. The Provider shall arrange the sending of the products via a courier company as follows:

4. Any orders placed by 14 h shall be sent on the same business day and can be received according to the courier’s business hours. The method of payment selected shall not affect the schedule of processing and sending the orders.

5. Any orders placed after 14 h shall be sent on the next business day. The method of payment selected shall not affect the schedule of processing and sending the orders.

VI. PLATFORM CHARACTERISTICS

Article 18. The Platform is an e-commerce website, which is accessible on the Internet at primasanitas.com, whereby the Users shall have the opportunity to enter into agreements of sale, purchase and delivery of the products offered by the Provider on the Platform, including the following:

1. View the products, their characteristics, prices and terms of delivery;

2. Enter into agreements of sale, purchase and delivery of the products offered on primasanitas.com Platform;

3. Make electronic statements in relation to the entry into agreements of sale and purchase with the Provider and their performance (delivery) through the Platform interface accessible on the Internet;

4. Make any payments in relation to the agreements entered into through the Platform and through electronic means of payment;

5. Receive information about new products offered by the Provider on the Platform;

6. Be notified of the rights arising by law, primarily through the Platform interface on the Internet;

7. Exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Article 19. The Provider shall arrange the delivery of the products and guarantee the rights of the Users, provided for by law, in good faith and within the criteria and terms accepted in practice and in the consumer or commercial laws.

Article 20. (1) The User shall place an Order for products with the Provider through the Provider’s interface accessible at primasanitas.com.

(2) By confirmation by the Provider of the Order placed by the User an agreement of sale and purchase of the products shall be entered into between the User and the Provider on the Platform. The agreement shall be made in Bulgarian and shall be stored in the Provider’s database on the Platform.

(3) The Provider shall by virtue of the agreement of sale and purchase of products entered into with the User arrange on the Platform the delivery and transfer to the User of title to the products specified by the User through the Platform interface.

(4) The User shall pay the Provider on the Platform a fee for the products delivered in accordance with the terms specified on the Platform and these General Terms and Conditions. The fee shall be in the amount of the price announced on the Platform for the respective products and the cost of delivery.

Article 21. The User shall have the right to correct errors in the information entered no later than placing their Order with the Provider (sending the Order in accordance with these General Terms and Conditions). The Provider shall provide appropriate, effective and accessible means of identifying and correcting errors when entering information before the statement to enter into an agreement is made. The following options are provided:

1. Remove item(s) from the shopping cart;

2. Add item(s) to the shopping cart;

3. Increase or decrease the quantity of an item ordered;

4. Change the delivery address or the method of payment selected, etc.

Article 22. (1) The User and the Provider agree on the Platform that all statements between them in relation to the entry into and performance of the sale and purchase agreement may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

(2) It is assumed that the electronic statements made by the Users on the website are made by the persons specified in the data provided by the User when placing the Order.

VII. USE OF THE PLATFORM

Article 23. (1) In order to use the Platform to enter into agreements of sale and purchase of products the User shall have to accept these General Terms and Conditions.

(2) Acceptance of these General Terms and Conditions by the User shall take place by checking the checkbox “I have read and agree to the Terms and Conditions of this website” within the procedure of

placing an Order through the Platform after entering their personal data.

Article 24. Checking the checkbox “I have read and agree to the Terms and Conditions of this website” within the procedure of placing an Order through the Platform shall create an irrefutable presumption that:

1. The User has read the General Terms and Conditions before accepting them and that they accept them. By checking the checkbox “I have read and agree to the Terms and Conditions of this website” the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, whereby they declare that they are aware of these General Terms and Conditions and accept them.

2. The User has placed an Order for entry into a distance sale and purchase agreement/agreements (in case the User has a consumer’s status within the meaning of the Consumer Protection Act).

Article 25. (1) When a User places an Order the Provider shall confirm the Order placed via the User’s e-mail address specified when placing the Order.

(2) The written confirmation shall contain a notification that the transaction has been made under these General Terms and Conditions.

(3) The Provider shall have the right not to enter into legal relations and not to make deliveries to a User who has not accepted these General Terms and Conditions.

Article 26. The General Terms and Conditions are published in a prominent place on the Platform and are available to all visitors.

VIII. TECHNICAL STEPS OF ENTERING INTO A SALE AND PURCHASE AGREEMENT

Article 27. The User shall use the Provider’s website interface on the Platform to enter into agreements of sale and purchase of the products offered by the Provider on the Platform. The agreements shall be entered into in Bulgarian and shall be stored in the Provider’s database.

Article 28. The Users shall enter into an agreement of sale and purchase of products on the Platform according to the following procedure:

1. Select one or more of the products offered by the Provider on primasanitas.com Platform and add them to a list of products for purchase, for which a sale and purchase agreement is to be entered into;

2. Provide data required to individualize the Buyer as a party to the agreement;

3. Provide data to make the delivery;

4. Choose method and time of payment of the price;

5. Check the checkbox “I have read and agree to the Terms and Conditions of this website” in accordance with Article 23, Paragraph 2 of these General Terms and Conditions;

6. Confirm the Order.

IX. CONTENT OF AGREEMENT

Article 29. (1) The Provider and the User shall enter into separate sale and purchase agreements for the

products ordered by the User regardless of whether they are selected by one electronic statement and from one list of products for purchase.

(2) The Provider may arrange jointly and simultaneously the delivery of the products ordered by the separate sale and purchase agreements.

(3) The User’s rights in relation to the products delivered shall be exercised separately for each sale and purchase agreement. The exercise of rights in relation to any products delivered shall not affect and shall have no effect in respect of agreements of sale and purchase of other products. In the event that the User has a consumer’s status within the meaning of the Consumer Protection Act, the exercise of the right to withdraw from the agreement of sale and purchase of certain products shall not affect the agreements of sale and purchase of other products delivered to the User. The User shall benefit from a legal guarantee of conformity of the products with the sale agreement.

Article 30. When exercising the rights under the sale and purchase agreement, the User shall accurately and unambiguously specify the agreement and the products in respect of which they exercise the rights.

Article 31. The User may pay the price for the separate sale and purchase agreements at once when placing the Order for the products through the methods of payment supported by the website or upon their delivery.

(2) In respect of any products that are delivered promotionally together with other products in a set, the price for the set shall apply in its entirety only.

(3) In the event that the Provider accepts the return of а product from a set under Paragraph 2, the User shall have the right to get a refund of money for the returned product from the set, which is proportional to the ratio among the prices of the products from the set in the Provider’s online store, when they are not offered in a set with one another.

X. PRICES AND METHOD OF PAYMENT

Article 32. (1) The main characteristics of the products offered by the Provider shall be specified in the description of each product on primasanitas.com Platform.

(2) The price of the products shall be inclusive of all taxes and charges and shall be specified by the Provider in the description of each product on primasanitas.com Platform.

Article 33. The Provider shall have the right to change its price list at any time in accordance with its own pricing policy on the market. The change in prices shall take effect upon its announcement in the description of each product on the Website.

Article 34. The price of any products ordered shall be paid by the Buyer through one of the methods of payment described in these General Terms and Conditions.

Article 35. The methods of payment whereby the User can pay for the products shall be as follows:

1. Via Stripe system – in accordance with the terms and conditions of making payments via Stripe available at www.stripe.com. The payment process shall take place entirely in Stripe system and subject to their general terms and conditions. After the payment process is completed Stripe system shall automatically redirect you back to the Platform. Access to the Service shall be provided to you upon Stripe’s confirmation of a successful payment.

2. Cash on delivery – upon delivery of the products. In this case payment shall be made to the courier in accordance with the policy of the respective courier service.

XI. DELIVERY OF THE PRODUCTS

Article 36. (1) The Provider shall arrange the delivery of the products ordered at expense of the User to the address that the User has specified in the Order.

(2) The term of delivery of any products shall be specified separately for each product upon entry into the agreement with the User through the Provider’s website on the Platform.

(3) The term of handover of the products to the Buyer shall depend on the workload of the courier service.

Article 37. The Provider shall deliver the products ordered by the User in accordance with the range, quantity, quality, packaging and price agreed.

Article 38. (1) The User shall inspect the products at the time of delivery and handover and shall, if they do not meet the requirements, immediately notify the Provider on the Platform.

(2) If the User fails to notify the Provider in accordance with Paragraph 1, the products shall be deemed approved as meeting the requirements, except for hidden defects.

(3) The following cases shall not constitute defects of the products:

1. A strange taste of the products;

2. Insufficient dissolution of the products in a liquid, in case they are powdered;

3. A strange color of the products;

4. A remaining shelf life of the products, from which it can be concluded that it is sufficient for the consumption of all the products.

Article 39. (1) Upon handover of the products the User or a third party shall sign the documents accompanying them. A third party shall be deemed anyone who is not the holder of the Order, but accepts the products for delivery and is at the address specified by the User.

(2) In the event that the User is not found at the specified address within the term of making the delivery or no access and conditions of handing over the products are ensured within this term, the Provider shall be released from its obligation to deliver the products ordered. The User may confirm their desire to receive the products even after the end of the term of delivery during which they have not been found at the address by covering all delivery costs. In this case a new term of delivery shall start to be counted from the time of confirmation.

Article 40. (1) When the Provider is unable to partially or fully complete a User’s Order, the Provider shall notify the User thereof within 3 (three) business days of accepting the Order and, if possible, agree on a new Order with them that can be completed.

(2) In the event that the Provider and the User fail to agree on a new Order, the old Order shall be deemed cancelled and the Provider shall have no obligation or responsibility for delivery under it. In the event that the User has paid the price of the products in the old Order in advance before delivery, the

Provider shall refund the money received using the same means of payment used by the User in the initial transaction.

XII. SPECIAL PROVISIONS APPLICABLE TO PERSONS HAVING A CONSUMER’S STATUS WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT

Article 41. The provisions of this Section XII apply only to Users who, according to the data specified in the Order, can be inferred to be Users within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of 25 October 2011.

Article 42. (1) The main characteristics of the products offered by the Provider on primasanitas.com Platform shall be specified in the description of each product.

(2) The price of the products, including all taxes and charges, shall be specified by the Provider on primasanitas.com Platform in the description of each product.

(3) The prices of the products, including all taxes and charges, may be changed by the Provider without any warning. This is reflected on primasanitas.com Platform.

(4) Each product on promotion shall be marked with a special sign.

(5) The mailing or transport costs, which are not included in the price of the products, shall be specified by the Provider on primasanitas.com Platform and shall be provided as information to the Users when selecting the products for entry into the sale and purchase agreement.

(6) The methods of payment, delivery and performance of the agreement shall be specified in these General Terms and Conditions and the information provided to the User on primasanitas.com Platform.

(7) The information provided to the Users under this article shall be updated at the time of its display on primasanitas.com Platform prior to entering into the sale and purchase agreement. Due to updates of series and other editorial and technical reasons there may be discrepancies between the images published on the platform and the products received by the User upon purchase.

(8) The Users agree that all information required by the Consumer Protection Act may be provided through the interface of primasanitas.com Platform or by e-mail.

Article 43. (1) The User agrees that the Provider shall have the right to accept advance payment for the agreements of sale and purchase of products entered into with the User.

(2) The User shall choose on their own whether to pay the price for the products to the Provider before or at the time of their delivery.

(3) In the event that the value of a User’s Order is equal to or exceeds BGN 5,000, payment shall be made through Stripe system only.

Article 44. (1) The User shall have the right, without being responsible to pay any compensation or penalty and without giving a reason, to withdraw from the agreement entered into within 14 days, counted from the date of acceptance of the products from the Provider, through the unified agreement withdrawal form available on the website in Appendix No. 1 to these General Terms and Conditions. Information on exercising the right of withdrawal is available in Appendix No. 2 to these General Terms

and Conditions.

(2) The right of withdrawal under the previous paragraph shall not apply in the following cases:

1. For delivery of products made to order of the User or in accordance with their individual requirements;

2. For delivery of products that, due to their nature, may deteriorate in quality or have a short shelf life;

3. For delivery of sealed products that have been unsealed after their delivery and cannot be returned for reasons related to hygiene and health protection or whose integrity has been impaired by the User;

4. For delivery of products which, after being delivered and due to their nature, have been mixed with other products from which they cannot be separated;

5. For return of products with impaired integrity due to the fault of the User.

(3) When Provider has failed to perform its obligations to provide information, as defined in the Consumer Protection Act, the User shall have the right to withdraw from the agreement entered into within one year and 14 days, counted from the date of receipt of the products. When the information is provided to the User within the term of withdrawal, it shall begin to be counted from the date of its provision. The User shall have the right to send the statement of withdrawal under this article directly to the Provider through the unified agreement withdrawal form available on the Provider’s website on primasanitas.com Platform to the address [ ] Appendix No. 1 to these General Terms and Conditions.

(4) When the User has exercised their right to withdraw from the agreement, the Provider shall refund all money received from the User without undue delay and not later than 14 days, counted from the date the Provider has been notified of the User’s decision to withdraw from the agreement. The Provider shall refund the money received using the same means of payment used by the User in the initial transaction unless the User has expressly agreed to the use of other means of payment.

(5) When exercising the right of withdrawal the costs of returning the products delivered shall be at expense of the User.

(6) The User shall keep the products received from the Provider and ensure the preservation of their quality and safety during the term under Paragraph 1.

(7) The User may exercise their right to withdraw from the agreement with the Provider by sending a written statement to the Provider using the standard agreement withdrawal form available on the Provider’s website on primasanitas.com Platform to the address [ ] Appendix No. 1 to these General Terms and Conditions.

(8) When the Provider has not offered to collect the products itself, it may withhold payment of any money to the User until it receives the products or until the User provides proof that they have sent the products back, whichever is earlier.

(9) Notwithstanding the above hypotheses, the User shall return the products unused and in a condition for sale that allows their subsequent sale, unless the unpacking of the products leads to an obvious impairment of the condition for sale of the products, such as but not limited to a breakable box, sealed packaging and other similar cases. In case the products have been used and/or are in an impaired condition for sale, the Provider shall have the right, at its own discretion, to refuse to accept the

withdrawal from the agreement or charge the costs of bringing the products to a condition for sale to the User.

(10) In the event of exercising the right of withdrawal under this article, it shall be considered that the User has also exercised the right of withdrawal in respect of the bonus content attached to the products.

XIII. PROTECTION OF PERSONAL DATA

Article 45. (1) The Provider shall take measures to protect the User’s personal data on primasanitas.com Platform in accordance with the Personal Data Protection Act.

(2) For security reasons, the Provider shall on primasanitas.com Platform send the data regarding the Order only to the e-mail address specified by the User at the time of placing the Order.

(3) The User agrees that the Provider shall on primasanitas.com Platform have the right to contact them in a manner stated by the User when placing the Order.

(4) The User agrees that the Provider shall on primasanitas.com Platform have the right to collect, store and process the User’s data when using the Provider’s online store on primasanitas.com Platform.

Article 46. (1) The Provider has approved a Privacy Policy published on the official website: primasanitas.com, which is an integral part of these General Terms and Conditions. By the Privacy Policy approved the Provider informs individuals what personal data the Company shall process and for what purposes they shall be processed, to whom they shall be provided, what the rights of the individuals in respect of their personal data processed are and how these rights can be exercised.

XIV. AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Article 47. (1) These General Terms and Conditions may be amended by the Provider on primasanitas.com Platform.

(2) The Provider and the User agree on the Platform that any supplement and amendment to these General Terms and Conditions shall be effective toward the User, as well as that any supplement and amendment to these General Terms and Conditions shall be effective toward the Buyer for any Order placed after the amendments have been made.

(3) The User agrees that all statements by the Provider on primasanitas.com Platform in relation to any amendment to these General Terms and Conditions shall be sent to the e-mail address specified in the Order. The User agrees that e-mails sent pursuant to this article shall not be required to be signed with an electronic signature in order to be effective toward them.

Article 48. The Provider shall publish these General Terms and Conditions on primasanitas.com together with any supplements and amendments thereto.

XV. TERMINATION

Article 49. These General Terms and Conditions and the User’s agreement with the Provider on primasanitas.com Platform shall be terminated in the following cases:

1. When the Provider or the User, if the latter is a legal entity, is terminated and declared in liquidation or in bankruptcy;

2. By mutual agreement of the parties in writing;

3. Upon objective prevention of either party to the agreement to perform its obligations;

4. Upon seizure or closing of the equipment by state authorities.

Article 50. The Provider shall have the right at its own discretion, without giving notice and without being responsible to pay any compensation, to unilaterally terminate the agreement in the event that it finds out that the User is using primasanitas.com Platform in violation of these General Terms and Conditions, the laws of the Republic of Bulgaria, the generally accepted moral standards or the generally accepted rules and practices in e-commerce.

XVI. LIABILITY

Article 51. The User shall indemnify and hold the Provider harmless on primasanitas.com Platform and the Provider in the event of legal claims and other demands of third parties (whether justified or not), against any damages and expenses (including attorney’s fees and legal costs) arising from or in relation to:

1. Failure to perform any of the obligations under this Agreement;

2. Violation of any copyright, production rights, broadcasting rights or any other intellectual or industrial property rights;

3. Unlawful transfer to other persons of the rights granted to the User for the term and under the conditions of the agreement;

4. Untrue statement of presence or absence of a consumer’s status within the meaning of the Consumer Protection Act.

Article 52. The Provider shall not be liable in the event of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.

Article 53. (1) The Provider shall not be liable for any damages caused by the User to third parties.

(2) The Provider shall not be liable for any economic or non-economic damages expressed in lost profits or damages suffered by the User in the process of using or not using primasanitas.com and entering into sale and purchase agreements with the Provider.

(3) The Provider shall not be liable for the time during which the Platform has not been accessible due to force majeure.

(4) The Provider shall not be liable for any comments, opinions and publications under the products, news and articles and any materials published in the Info Portal section of primasanitas.com Platform.

Article 54. (1) The Provider shall not be liable in the event that the security measures of the technical equipment are overcome and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.

(2) The Provider shall not be liable in the event of entry into a sale and purchase agreement, provision of access to information, loss or alteration of data resulting from false representation of identity by a third party impersonating the User, if it can be judged from the circumstances that this party is the User.

Article 55. The Provider shall not be liable for the reliability and accuracy of any materials published in the Info Portal section of the Platform.

XVII. OTHER CONDITIONS

Article 56. (1) The User and the Provider shall on primasanitas.com Platform protect each other’s rights and legitimate interests, as well as keep their trade secrets that have become known to them in the process of performance of the agreement and these General Terms and Conditions.

(2) The User and the Provider shall for and after the end of the duration of the Agreement not make public any written or oral communications exchanged between them. Publishing any communications in printed and electronic media, in Internet forums, on personal or public websites, etc. may be considered as making them public.

Article 57. In the event of a conflict between these General Terms and Conditions and arrangements in a special agreement between the Provider and the User on primasanitas.com Platform, the provisions of the special agreement shall prevail.

Article 58. No possible invalidity of a provision of these General Terms and Conditions shall render the entire agreement invalid.

Article 59. (1) Any matters not arranged by this Agreement related to the performance and interpretation of this Agreement shall be governed by the laws of the Republic of Bulgaria.

(2) The User shall have the right to refer any disputes with the Provider regarding the performance of this Agreement to the competent Bulgarian courts and the Commission for Consumer Protection.

Article 60. These General Terms and Conditions shall take effect for all Users of primasanitas.com.

Appendix No. 1 –

Standard form to exercise the right to withdraw from the agreement

(Fill out and send this form only if you wish to withdraw from the agreement)

– To PRIMA SANITAS OOD, Unique ID Code 207086153, having its mailing address at 16 Tundzha St., Krasno Selo Area, Sofia, ZIP 1606:

– I do hereby give notice that I withdraw from the agreement I entered into for the purchase of the following product/products

– Order No. __________, representing ________________________

(Description of the products)

– Ordered on __.__.20__, received on __.__.20__

– Buyer’s name _____________________________

– Buyer’s address ___________________________

– Buyer’s signature (only if this form is a hard copy)

– Date

––––––––––––––––––––––––

Appendix No. 2 –

Information on exercising the right to withdraw from the agreement

Standard withdrawal instructions:

I. Right to withdraw from the agreement remotely or off-premises.

II. You have the right to withdraw from this agreement without giving a reason within 14 days.

III. The term of withdrawal shall be 14 days from the date on which you or a third party other than the carrier and specified by you took possession of the products.

To exercise your right of withdrawal you have to inform us of your decision to withdraw from the agreement by means of an unequivocal statement (e.g. a letter mailed, faxed or e-mailed) to the contact details specified on primasanitas.com Platform.

You may use the attached standard withdrawal form, however, this is not mandatory. You may also fill out and submit the standard withdrawal form or another unequivocal statement of withdrawal electronically on our website primasanitas.com. If you use this option, we will immediately send you (e.g. by e-mail) a message to confirm receipt of your withdrawal.

To keep the term of withdrawal, it is sufficient to send your notice regarding the exercise of your right of withdrawal before the end of the term of withdrawal.

IV. Effect of withdrawal.

If you withdraw from this Agreement, we shall refund to you all payments received from you, excluding delivery costs, without undue delay and in any case not later than 14 days, counted from the date you informed us of your decision to withdraw from this Agreement. We shall make the refund using the same means of payment used by you in the initial transaction, unless you have expressly agreed to the use of other means of payment. In any case, this refund shall not involve any costs for you.

We have the right to postpone the refund of any payments until we receive the products back or until you provide us with evidence that you have sent back the products, whichever is earlier. You shall have to cover the direct costs of the products return. The costs are expected not to exceed the approximate cost of delivery or standard courier service.

If the event that a product has been used and/or the integrity of its packaging is impaired, the product cannot be returned due to hygiene and health protection reasons.